This was because Proton found that there were irregular performance in the Clock Spring components in the models which came with the auto cruise system. The Clock Spring or slip ring is the device that is responsible in connecting the switches and airbag inside the steering wheel to the radio, horn and the cruise control system and the problem might trigger symptoms like weird noise when the steering wheel is turned, malfunction of the remote buttons on the wheel for the audio player and there might be problems starting the car. Owners who unintentionally hear the car horn need not be terrified because it is also one of the symptoms while a more serious sign would be the self-deployment of the air bag.
Owners of the Gen.2 or Satria Neo which were purchased around the time who are concerned can contact any Proton’s authorized service center to make an appointment. According o Datuk Haji syed Zainal Abidin Syed Mohamed Tahir, the Managing Director of Proton, despite the fact that the number is small, the company embarked on such an unpopular move because they emphasize very much on the safety of their customers as well as the quality and reliability of their products. These are all enshrined under the company’s Proton Global Quality Assurance programme and called on owners of the affected vehicles to take the move seriously.
Proton reported that the recall will involve 5,836 cars in the country of which all the models are fitted with the auto cruise function. Of the total, 4,128 are the Proton Gen.2 1.6 A/t H-Line models while the rest (1,708 units) are comprised of the Proton Satria Neo 1.6 A/T H-Line models. If you are one of those affected, you can call the Proton i-CARE hotline at 1-300-880-888 or as mentioned go to the nearest authorized service center. More information can be obtained through the www.protonaftersales.com website.
